If you would like to learn more about Highclare School or have any questions, please contact us using the form below or by calling our central office on 0121 373 7400.
Email us
| Department / School | Email Address |
|---|---|
| Highclare Senior School | enquiries@highclareschool.co.uk |
| Highclare Preparatory School – St Paul’s | stpaulssecretary@highclareschool.co.uk |
| Highclare Preparatory School – Woodfield | woodfieldsecretary@highclareschool.co.uk |
| Accounts | accounts@highclareschool.co.uk |
| Admissions | highclare.admissions@highclareschool.co.uk |
Educational queries
At Highclare School, we take pride in our partnership with parents and operate an ‘open door’ policy at all times for communication with parents.
However, it may be helpful for parents to be aware of the people to contact if they have any concerns or wish to discuss any matters relating to their child.
Points of contact and escalation route
| Area of Enquiry | First Point of Contact | Escalation Route |
|---|---|---|
| Academic | Class or subject teacher | Head of Department → Deputy Head (Academic) → Head |
| Pastoral | Form Tutor / Class Teacher | Pastoral Coordinator → Deputy Head (Pastoral) → Head |
| Preparatory School | Class Teacher / Key Stage Coordinator | Assistant Head → Head of Preparatory → Head |
The school office on each site will be happy to put you in touch when necessary.
Head and Chairman of Governors
The Head is always happy to see parents to discuss any issues concerning a child’s education or school matters generally. If you feel that this is necessary, please make an appointment through his secretary/ personal assistant 0121 373 7400 or headsecretary@highclareschool.co.uk
In some circumstances parents may wish to contact the Chairman of Governors directly. This can be done through the Clerk to the Board of Governors, Mrs Newnham:
Telephone: 0121 373 7400 | Email: governorsecretary@highclareschool.co.uk , or by writing to the Chairman of Governors, c/o Highclare School, 10 Sutton Road, Erdington, Birmingham, B23 6QL.
Complaints
The Complaints policy is available to be downloaded here or a copy can be requested from the school office. For the academic year 2022-2023 the School received no stage two complaints and no stage three complaints.
Parent Information
The school keeps parents informed about all school activities through the regular weekly school newsletter and the Parent Portal. The weekly school newsletter is published in electronic format each Thursday.
In addition, the school’s virtual learning environment, known as Highclare Virtual, has become a well-established source of communication between teacher and learner and also a useful link for parents with regards to events, procedures and trips.
To access the Highclare Virtual all you have to do is click here. This will enable parents to access the pupil-specific information available on aspects such as attendance and the timetable. In addition to this you will be able to find generic information relating to the wider life of the school.
Please do not hesitate to contact our ICT support team if you have any problems accessing Highclare Virtual.
Please ensure that the school is notified immediately if any of your contact details change. There is a facility to update your details on Highclare Virtual.
